1. Scope of this policy
SourceMate Global Services Inc. provides staffing, RPO, managed services, and build-operate-transfer engagements under individually negotiated Master Service Agreements (MSAs). Because these are ongoing professional services rather than one-time purchases, refunds and cancellations work differently than they would for a retail product. This page summarizes our general approach; the specific terms of your MSA always take precedence.
2. Staffing & recruitment
- Engagements are billed monthly, in arrears or in advance as agreed in the MSA, on a per-person basis
- Either party may reduce headcount or exit an individual placement with 30 days' written notice
- Fees for days already worked are non-refundable; unused, pre-paid days beyond the notice period are credited or refunded on a pro-rata basis
- Replacement of an individual who does not work out within the first 90 days is provided at no additional cost, as described in our engagement terms — this is a replacement right, not a cash refund
3. Managed services
- Managed services are typically billed against agreed volume, seat, or outcome-based pricing set out in the statement of work
- Cancellation requires 90 days' written notice and a documented reverse-transition plan, as is standard for operations of this kind
- Fees for services already delivered are non-refundable; any pre-paid, undelivered balance is refunded on a pro-rata basis after offsetting reasonable transition costs
- SLA credits, where applicable, are governed by the SLA schedule in the MSA and are applied as bill credits, not cash refunds
4. Build, operate, transfer
- BOT engagements involve a set-up fee and a monthly operating fee, both described in Section 5
- The transfer price and timetable are fixed at signature; exiting before the agreed transfer date is handled under the early-termination terms of the specific MSA, which typically account for sunk set-up and entity costs
- Because BOT engagements involve real costs (entity formation, leases, hiring), set-up fees are non-refundable once work has commenced
5. Set-up fees & non-refundable items
Set-up and onboarding fees, background-check and verification costs, and any third-party costs incurred on your behalf (such as licensing, equipment, or statutory registration fees) are non-refundable once incurred, regardless of engagement model.
6. Billing disputes
If you believe an invoice is incorrect, contact us within 30 days of the invoice date with supporting detail. We will investigate and, where an error is confirmed, issue a corrected invoice or credit. Undisputed portions of an invoice remain due on the original payment terms while a dispute is investigated.
7. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. For active engagements, the refund and cancellation terms in your signed MSA control regardless of later changes to this page.
8. Contact us
Billing questions can be sent to info@sourcemateinc.com or by mail to SourceMate Global Services Inc., 30 N Gould St, Suite 46951, Sheridan, WY 82801, United States.